Usually, this is due to the wide variations in available features across products and the lack of a clear understanding of which features will best suit the company’s needs. The “fuzzy TOPSIS” method with customized criteria and fuzzy data gathering procedure for ITSM software selection is proposed in next section, For many companies, the process of selecting ITSM software or service desk software is a main cause of stress and the final decision often comes after months of deliberation. The reason of this concentration is our mission to present the idea and make it applicable. Hence, we have exploited fuzzy TOPSIS as one of the most applicable multi criteria decision mak- ing methods which can handle quantitative and qualitative evaluation and has a strong mathematic background.
should be stressed that our paper is the first attempt to present an applicable approach in the field of ITSM software selection.
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